Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens
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Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens. / Berger, Jesper B.; Hertzum, Morten.
In: Proceedings / European Conference on Information Systems (ECIS), 2014.Research output: Contribution to journal › Conference article › Research › peer-review
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TY - GEN
T1 - Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens
AU - Berger, Jesper B.
AU - Hertzum, Morten
N1 - ISBN 978-0-9915567-0-0
PY - 2014
Y1 - 2014
N2 - The value of e-government, services to citizens by public institutions through the internet, is dependent on the mutual adoption of e-government by both the public institution and the citizens. This paper describes a longitudinal study of e-government adoption by municipalities and citizens in Denmark. We studied the e-government initiative Digital Post ¬¬– encrypted digital communication between municipalities and citizens. Over the three-year adoption period, we found four adoption patterns among municipalities, characterized by a slow, late, gradual or early increase in the use of Digital Post. The adoption patterns among citizens were less distinct. We calculated the realized savings to only 20% of the anticipated savings, leading to a deficit of nearly €5 million in 2013. Municipal funding was reduced according to the anticipated savings. In addition, the variation in adoption by municipal staff explained much more of the variation in the deficit than the variation in adoption by citizens did. We wish to draw attention to the overly optimistic expectations of savings from e-government and to a need for further research into the governmental processes of e-government.
AB - The value of e-government, services to citizens by public institutions through the internet, is dependent on the mutual adoption of e-government by both the public institution and the citizens. This paper describes a longitudinal study of e-government adoption by municipalities and citizens in Denmark. We studied the e-government initiative Digital Post ¬¬– encrypted digital communication between municipalities and citizens. Over the three-year adoption period, we found four adoption patterns among municipalities, characterized by a slow, late, gradual or early increase in the use of Digital Post. The adoption patterns among citizens were less distinct. We calculated the realized savings to only 20% of the anticipated savings, leading to a deficit of nearly €5 million in 2013. Municipal funding was reduced according to the anticipated savings. In addition, the variation in adoption by municipal staff explained much more of the variation in the deficit than the variation in adoption by citizens did. We wish to draw attention to the overly optimistic expectations of savings from e-government and to a need for further research into the governmental processes of e-government.
KW - Faculty of Humanities
KW - adoption patterns
KW - diffusion
KW - e-Government
KW - longitudinal study
KW - Local Government
KW - municipality
KW - Benefits
M3 - Conference article
JO - Proceedings / European Conference on Information Systems (ECIS)
JF - Proceedings / European Conference on Information Systems (ECIS)
SN - x000-0034
ER -
ID: 137512647