Effects-Driven Participatory Design: Learning from Sampling Interruptions
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Effects-Driven Participatory Design: Learning from Sampling Interruptions. / Brandrup, Morten; Østergaard, Kija Lin; Hertzum, Morten; Karasti, Helena; Simonsen, Jesper.
Participatory Design and Health Information Technology. red. / Anne Marie Kanstrup; Ann Bygholm; Pernille Bertelsen; Christian Nøhr. Amsterdam : IOS Press, 2017. s. 113-127 (Studies in Health Technology and Informatics, Bind 233).Publikation: Bidrag til bog/antologi/rapport › Bidrag til bog/antologi › Forskning › fagfællebedømt
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TY - CHAP
T1 - Effects-Driven Participatory Design: Learning from Sampling Interruptions
AU - Brandrup, Morten
AU - Østergaard, Kija Lin
AU - Hertzum, Morten
AU - Karasti, Helena
AU - Simonsen, Jesper
PY - 2017
Y1 - 2017
N2 - Participatory design (PD) can play an important role in obtaining benefits from healthcare information technologies, but we contend that to fulfil this role PD must incorporate feedback from real use of the technologies. In this chapter we describe an effects-driven PD approach that revolves around a sustained focus on pursued effects and uses the experience sampling method (ESM) to collect real-use feedback. To illustrate the use of the method we analyze a case that involves the organizational implementation of electronic whiteboards at a Danish hospital to support the clinicians’ intra- and interdepartmental coordination. The hospital aimed to reduce the number of phone calls involved in coordinating work because many phone calls were seen as unnecessary interruptions. To learn about the interruptions we introduced an app for capturing quantitative data and qualitative feedback about the phone calls. The investigation showed that the electronic whiteboards had little potential for reducing the number of phone calls at the operating ward. The combination of quantitative data and qualitative feedback worked both as a basis for aligning assumptions to data and showed ESM as an instrument for triggering in-situ reflection. The participant-driven design and redesign of the way data were captured by means of ESM is a central contribution to the understanding of how to conduct effects-driven PD.
AB - Participatory design (PD) can play an important role in obtaining benefits from healthcare information technologies, but we contend that to fulfil this role PD must incorporate feedback from real use of the technologies. In this chapter we describe an effects-driven PD approach that revolves around a sustained focus on pursued effects and uses the experience sampling method (ESM) to collect real-use feedback. To illustrate the use of the method we analyze a case that involves the organizational implementation of electronic whiteboards at a Danish hospital to support the clinicians’ intra- and interdepartmental coordination. The hospital aimed to reduce the number of phone calls involved in coordinating work because many phone calls were seen as unnecessary interruptions. To learn about the interruptions we introduced an app for capturing quantitative data and qualitative feedback about the phone calls. The investigation showed that the electronic whiteboards had little potential for reducing the number of phone calls at the operating ward. The combination of quantitative data and qualitative feedback worked both as a basis for aligning assumptions to data and showed ESM as an instrument for triggering in-situ reflection. The participant-driven design and redesign of the way data were captured by means of ESM is a central contribution to the understanding of how to conduct effects-driven PD.
KW - Faculty of Humanities
KW - Effects
KW - Interruptions
KW - Experience sampling
KW - electronic whiteboard
KW - health information technology
U2 - 10.3233/978-1-61499-740-5-113
DO - 10.3233/978-1-61499-740-5-113
M3 - Book chapter
SN - 978-1-61499-739-9
T3 - Studies in Health Technology and Informatics
SP - 113
EP - 127
BT - Participatory Design and Health Information Technology
A2 - Kanstrup, Anne Marie
A2 - Bygholm, Ann
A2 - Bertelsen, Pernille
A2 - Nøhr, Christian
PB - IOS Press
CY - Amsterdam
ER -
ID: 172815050