Empowering Resignation: There’s an App for That
Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › fagfællebedømt
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Empowering Resignation: There’s an App for That. / Seberger, John; Llavore, Marissel; Wyant, Nicholas Nye; Shklovski, Irina; Patil, Sameer.
Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2021. s. 1-18 352.Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › fagfællebedømt
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TY - GEN
T1 - Empowering Resignation: There’s an App for That
AU - Seberger, John
AU - Llavore, Marissel
AU - Wyant, Nicholas Nye
AU - Shklovski, Irina
AU - Patil, Sameer
PY - 2021
Y1 - 2021
N2 - “There’s an app for that” is perhaps the definitive rhetoric of our times. To understand how users navigate the trade-offs involved in using apps that support a variety of everyday activities, we conducted scenario-based semi-structured interviews (n = 25). Despite the technical and regulatory mechanisms that are supposedly meant to empower users to manage their privacy, we found that users express an overarching feeling of resignation regarding privacy matters. Because these apps provide convenience and other benefits, as one participant put it, “there is a very fine line” that marks the divide between feeling empowered in the use of technology and coping with the discomfort and creepiness arising from invasive app behavior. Participants consistently expressed being resigned to disclose data even as they accepted personal responsibility for their own privacy. We apply the findings to discuss the limits of empowerment as a design logic for privacy-oriented solutions.
AB - “There’s an app for that” is perhaps the definitive rhetoric of our times. To understand how users navigate the trade-offs involved in using apps that support a variety of everyday activities, we conducted scenario-based semi-structured interviews (n = 25). Despite the technical and regulatory mechanisms that are supposedly meant to empower users to manage their privacy, we found that users express an overarching feeling of resignation regarding privacy matters. Because these apps provide convenience and other benefits, as one participant put it, “there is a very fine line” that marks the divide between feeling empowered in the use of technology and coping with the discomfort and creepiness arising from invasive app behavior. Participants consistently expressed being resigned to disclose data even as they accepted personal responsibility for their own privacy. We apply the findings to discuss the limits of empowerment as a design logic for privacy-oriented solutions.
KW - Faculty of Science
KW - privacy
KW - resignation
U2 - 10.1145/3411764.3445293
DO - 10.1145/3411764.3445293
M3 - Article in proceedings
SP - 1
EP - 18
BT - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - CHI 2021 Virtual Conference on Human Factors in Computing Systems
Y2 - 8 May 2021 through 13 May 2021
ER -
ID: 261441063