Library user metaphors and services: How librarians look at their users
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Library user metaphors and services : How librarians look at their users. / Johannsen, Carl Gustav.
Berlin/ Boston : De Gruyter, 2015. 174 p.Research output: Book/Report › Book › Research › peer-review
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TY - BOOK
T1 - Library user metaphors and services
T2 - How librarians look at their users
AU - Johannsen, Carl Gustav
PY - 2015/9/11
Y1 - 2015/9/11
N2 - How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of the book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.
AB - How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of the book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.
KW - Faculty of Humanities
KW - Brugere
KW - Biblioteker
KW - metaforer
KW - kunde
KW - borger
KW - gæst
KW - partner
KW - metaphor
KW - customer
KW - client
KW - citizen
KW - experience society
U2 - 10.1515/9783110418545
DO - 10.1515/9783110418545
M3 - Book
SN - 978-3-11-941965-8
BT - Library user metaphors and services
PB - De Gruyter
CY - Berlin/ Boston
ER -
ID: 144255024