Procedures and Collaborative Information Seeking: A Study of Emergency Departments
Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review
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Procedures and Collaborative Information Seeking: A Study of Emergency Departments. / Hertzum, Morten; Reddy, Madhu.
Collaborative Information Seeking: Best Practices, New Domains and New Thoughts. ed. / Preben Hansen; Chirag Shah; Claus-Peter Klas. Berlin : Springer, 2015. p. 55-71 (Springer book series on Computer Supported Cooperative Work).Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review
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TY - CHAP
T1 - Procedures and Collaborative Information Seeking: A Study of Emergency Departments
AU - Hertzum, Morten
AU - Reddy, Madhu
N1 - Bogserien har ISSN 1431-1496
PY - 2015
Y1 - 2015
N2 - Information seeking is a central and inherently collaborative activity in the emergency department (ED) which is the common entry point to hospitals for nearly all acute patients. In this paper, we investigate how ED clinicians’ collabo-rative information seeking (CIS) is shaped by the procedures that the clinicians follow in the ED. Based on observations in two Danish EDs, we identify four pro-cedures prominent to how CIS is accomplished: the triage procedure, the timeouts, the coordinating nurse, and the recurrent opportunities for information seeking at the whiteboard. We then discuss how CIS activities are impacted by these procedures and the challenges to effective CIS in these settings. We conclude with some thoughts about future studies of CIS in healthcare settings
AB - Information seeking is a central and inherently collaborative activity in the emergency department (ED) which is the common entry point to hospitals for nearly all acute patients. In this paper, we investigate how ED clinicians’ collabo-rative information seeking (CIS) is shaped by the procedures that the clinicians follow in the ED. Based on observations in two Danish EDs, we identify four pro-cedures prominent to how CIS is accomplished: the triage procedure, the timeouts, the coordinating nurse, and the recurrent opportunities for information seeking at the whiteboard. We then discuss how CIS activities are impacted by these procedures and the challenges to effective CIS in these settings. We conclude with some thoughts about future studies of CIS in healthcare settings
KW - Faculty of Humanities
KW - collaborative information seeking
KW - Information behavior
KW - work procedures
KW - Emergency Medicine
KW - Healthcare
U2 - 10.1007/978-3-319-18988-8_4
DO - 10.1007/978-3-319-18988-8_4
M3 - Book chapter
SN - 978-3-319-18541-5
T3 - Springer book series on Computer Supported Cooperative Work
SP - 55
EP - 71
BT - Collaborative Information Seeking: Best Practices, New Domains and New Thoughts
A2 - Hansen, Preben
A2 - Shah, Chirag
A2 - Klas, Claus-Peter
PB - Springer
CY - Berlin
ER -
ID: 129891594