User Participation in Pilot Implementation: Porters and Nurses Coordinating Patient Transports
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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User Participation in Pilot Implementation: Porters and Nurses Coordinating Patient Transports. / Torkilsheyggi, Arnvør Martinsdóttir á; Hertzum, Morten.
OzCHI '14 Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design . Association for Computing Machinery, 2014. p. 290-299 (Australasian Computer Human Interaction Conference. Proceedings).Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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TY - GEN
T1 - User Participation in Pilot Implementation: Porters and Nurses Coordinating Patient Transports
AU - Torkilsheyggi, Arnvør Martinsdóttir á
AU - Hertzum, Morten
N1 - Conference code: Prooceeding Ozchi '14
PY - 2014/12
Y1 - 2014/12
N2 - Pilot implementations provide users with real-work experiences of how a system will affect their daily work before the design of the system is finalized. On the basis of a pilot implementation of a system for coordinating the transport of patients by hospital porters, we investigate pilot implementation as a method for participatory design. We find that to foster participation and learning about user needs a pilot implementation must create a space for reflecting on use, in addition to the space for using the pilot system. The space for reflection must also exist during the activities preparing the use of the pilot system because the porters and nurses learned about their needs throughout the pilot implementation, not just during use. Finally, we discuss how the scope and duration of a pilot implementation influence the conditions for participation.
AB - Pilot implementations provide users with real-work experiences of how a system will affect their daily work before the design of the system is finalized. On the basis of a pilot implementation of a system for coordinating the transport of patients by hospital porters, we investigate pilot implementation as a method for participatory design. We find that to foster participation and learning about user needs a pilot implementation must create a space for reflecting on use, in addition to the space for using the pilot system. The space for reflection must also exist during the activities preparing the use of the pilot system because the porters and nurses learned about their needs throughout the pilot implementation, not just during use. Finally, we discuss how the scope and duration of a pilot implementation influence the conditions for participation.
KW - Faculty of Humanities
KW - Pilot implementation
KW - learning
KW - real-use experience
KW - evaluation
KW - methodology
KW - learning
KW - Pilot implementation
KW - real-use experience
U2 - 10.1145/2686612.2686654
DO - 10.1145/2686612.2686654
M3 - Article in proceedings
T3 - Australasian Computer Human Interaction Conference. Proceedings
SP - 290
EP - 299
BT - OzCHI '14 Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design
PB - Association for Computing Machinery
T2 - OzCHI 14
Y2 - 2 December 2014 through 5 December 2014
ER -
ID: 138221602