Effects of electronic emergency-department whiteboards on clinicians’ time distribution and mental workload
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Effects of electronic emergency-department whiteboards on clinicians’ time distribution and mental workload. / Hertzum, Morten; Simonsen, Jesper.
In: Health Informatics Journal, Vol. 22, No. 1, 2016, p. 3-20.Research output: Contribution to journal › Journal article › Research › peer-review
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TY - JOUR
T1 - Effects of electronic emergency-department whiteboards on clinicians’ time distribution and mental workload
AU - Hertzum, Morten
AU - Simonsen, Jesper
PY - 2016
Y1 - 2016
N2 - Whiteboards are a central tool at emergency departments (EDs). We investigate how the substitution of electronic for dry-erase whiteboards affects ED clinicians’ mental workload and distribution of their time. With the electronic whiteboard physicians and nurses spend more of their time in the work areas where other clinicians are present and whiteboard information is permanently displayed and less in the patient rooms. Main reasons for these changes appear to be that the electronic whiteboard facilitates better timeouts and handovers. Physicians and nurses are however in the patient rooms for longer periods at a time, suggesting a more focused patient contact. The physicians’ mental workload has increased during timeouts, whereas the nurses’ mental workload has decreased at the start of shifts when they form an overview of the ED. Finally, the secretaries, but neither physicians nor nurses, access whiteboard information on computers other than the permanent displays
AB - Whiteboards are a central tool at emergency departments (EDs). We investigate how the substitution of electronic for dry-erase whiteboards affects ED clinicians’ mental workload and distribution of their time. With the electronic whiteboard physicians and nurses spend more of their time in the work areas where other clinicians are present and whiteboard information is permanently displayed and less in the patient rooms. Main reasons for these changes appear to be that the electronic whiteboard facilitates better timeouts and handovers. Physicians and nurses are however in the patient rooms for longer periods at a time, suggesting a more focused patient contact. The physicians’ mental workload has increased during timeouts, whereas the nurses’ mental workload has decreased at the start of shifts when they form an overview of the ED. Finally, the secretaries, but neither physicians nor nurses, access whiteboard information on computers other than the permanent displays
KW - Faculty of Humanities
KW - electronic whiteboard
KW - emergency department
KW - mental workload
KW - sociotechnical change
KW - time with patients
U2 - 10.1177/1460458214529678
DO - 10.1177/1460458214529678
M3 - Journal article
C2 - 24782481
VL - 22
SP - 3
EP - 20
JO - Health Informatics Journal
JF - Health Informatics Journal
SN - 1460-4582
IS - 1
ER -
ID: 129706486